I know I told myself I'd dedicate this blog ONLY to my crafts, and in a way, I guess this IS craft-related... so bear with me. ;)
I'm submitting to you, my faithful readers, an open letter to Stampin' Up!, a company that has quite recently gone from my list of loves to my list of "yeah I don't think so"s. ;)
Dear Stampin' Up!,
When we began our love affair, I was new to the hobby... a rookie, if you will. I didn't know the difference between what you offered and what other companies offered. I was a fresh young crafter ready to be swept off my feet. And you did just that.
I became a demonstrator for you last year and sure, my main customer was myself, but I was happy with the arrangement. I bought stamps and you were generous enough to offer a discount. All was good.
But then a few months back, you wanted me to sign an IDA (I forget what it stands for and frankly, right now I don't care)... stating that I would no longer place ANY link to ANY store other than Stampin' Up! not only on my blog...but also in any PRIVATE emails I may send. All the while, stating how important it is for your customers and "family" to express their creative freedom. Sure... creative freedom as long as the creativity was dictated and monitored by you. Having some semblance of personal integrity, I refused to sign such a document and we went our merry ways.
I found a VERY good demonstrator who would allow me to purchase items from her and I was able to keep my supply of cardstock and ink pads ready. It was a good thing. I was happy once again.
Then a few weeks ago, you made an announcement stating that you're retiring over 30 colors and that you were going to with a "new system" of colors... one part of that being called "Neutrals" which really is just a group of browns. Nice job... take many of my beloved colors and tell me that I may no longer purchase them from you.
But you know what... after I let my initial anger defuse I was okay... because I realize you're a business and you have to think about the bottom line.... profit. I get that now and decided that I'll just have to stock up on the colors I want and hope they last me a while. I forked over some more of my hard-earned cash.
I did this in May, when I was told that I'd still be able to buy card stock of those colors. Phew! Made the deadline.
Or so I thought.
I receive my order only to find that five packages are on "back order". No worries... I'm told they'll come to my home as soon as they can.
Today, I receive an email from my beloved demo who informed me that this is on your site:
"Card stock presents a bit larger problem, as the process of ordering and producing new paper from the paper mills is very involved, and we can't order significant quantities at this point in time without putting the production of the new colors in jeopardy (and we know you want those!). To help us be able to provide you with the card stock in the retiring colors for as long as possible, we will be substituting textured paper for some of the smooth colors--including card stock in 8-1/2" x 11" as well as 12" x 12"--where the smooth is no longer available. You will notice these colors go on backorder, and we will be filling as many of those as possible with textured card stock. Because the demand for each color varies, we are unable to provide a list of what colors of card stock will be substituted with textured, or at what point that will happen. However, if you receive a package of card stock that is textured instead of smooth, there will be a sticker on the package indicating that change. There will be no change in item code or price for these substitutions."Ah... okay, so I'm not told this when my demo places an order...and she isn't warned that that would be the case (thereby allowing her to NOT place that order...) No, it's akin to the following transaction at Best Buy:
"Hello, I purchased this Matchbox 20 CD and when I tried to play it, Frank Sinatra's music is on it."
"Oh...oh yes. Well, you see we're out of Matchbox 20 CDs and we won't be making them anymore. We substituted Sinatra. You're welcome."
Seriously... that's what it is. I order one thing, I'm given something else. No choice to cancel my order. No option to say no. Oh sure I can pay to ship the paper back and HOPE for a refund...but why should I pay for what YOU did wrong?
So, Stampin' Up!... this is goodbye. You wronged me for the last time. I truly hope that I'm not the only one who feels that your bait-and-switch scheme is completely unacceptable. I sincerely hope that you lose SEVERAL customers from this and that you perhaps learn the error of your ways. I doubt it. Because for you, it's not about the customers, is it, Stampin' Up!? You started out as a small company...with probably good morals. And then you saw dollar signs where smiles used to be.
I hope this mistake costs you dearly. I hope that it costs you enough customers that you start to eat just a bit more humble pie...and realize that without us customers, you are pretty much......NOTHING.
Shame on you, Stampin' Up! Just....shame.
Disappointedly,
Ted